Another in our occasional series of Tweet-style interviews. As always, it’s 140 characters or less (we don’t count the spaces) in the answers Jackie Thomson, manager of Ardbeg’s visitor center and the Old Kiln Café. Known for her deep commitment and passion for her role and brand, Jackie tells us a bit about herself and the business there…. but she won’t say what her invention is.
What’s the view from your office window?
Glorious blue sky and puffy clouds and the pagoda from the West Maltings. Delightful.
Where are you from originally?
Originally Glasgow but moved to the Highlands when small. Consider Inverness my home and have great affection for this part of the world.
I hear of an exotic work past. Your career path and intentions before arriving at Ardbeg?
Was a wanderer. Burning desire for journalism, but missed university entry date so changed direction. Never totally career focused, but lots of life experiences!
Oh, the Middle East, radio stations…
What were you doing in the Middle East and how did that come about?
Intrigued by kibbutz living; went with a friend. Backpacked, erected greenhouses in Gaza, dived in the Red Sea. Fascinating times; when ignorance really was bliss.
Radio stations: are you Islay’s best/only DJ?
No. Worked at Moray Firth Radio in Inverness; sold advertising space but read the Highland League results too. Big footie fan then. But Islay FM has a ring to it. [Highland League is a soccer league]
Ardbeg did “quirky” as a brand and website long before others. Are you all flattered by others following suit?
Love all the connotations which quirky captures — cool, smart, witty, intelligent — sum up Ardbeg. Not flattered, but proud.
You personally, the manager, and the whisky have all won awards. How much do they mean?
The awards are always for the team: quietly chuffed to bits. A dinner in London: even better!
You run the best distillery café EVER and I wish I could get there more than once a year. How do you keep standards up?
By keeping things simple, fresh, and making sure the service is just a little better than it could be. We pride ourselves on making good whisky-drinking food!
The team puts all into Ardbeg Day at the Islay Whisky Fest. Where does all the creativity come from?
From all of us via lots of juicy meetings. We love being able to have fun with the festival. We are on the last day so much of the serious stuff has been done.
How many members does the Ardbeg Committee have now? Plans for growth/running the world?
Over 100,000 members all over the world. Ardbeg is many things, but essentially a wonderful dram and we will continue to fill people with Ardbeg’s spirit.
Presumably literally and figuratively. How did you acquire Shortie and to whom does the lovely wee dog belong?
By default: he lived near the distillery and spent much of his time outside the visitor center sniffing, licking, and greeting visitors!
Not many places where you get licked by the staff! How are reservations going for Ardbeg’s luxury cottage?
Great this year. Has taken a while for word to spread, but feedback is hugely positive. I would love to live in Seaview Cottage.
So would I; in middle of house improvements here. What are your interests outside work?
A spot of over indulgence — eating, drinking, fishing, walking, reading, inventing — nothing in moderation.
You probably never need to leave Islay then. Fishing: are you skilled and does your catch make it to the café?
Definitely need to leave sometimes. I get stir crazy! Our wee boat, Catch 22, has seen some action. I am very adept with a spinner, but keep my catch for our dinner table!
Cooking: assume you don’t do it all for the café? Any particular thing or style?
Certainly not; we have great chefs doing culinary gymnastics in the cafe. I love a small glass of wine and creating.
Reading…being on Islay with no bookstores, are you a Kindle girl?
Very recently converted, but love the smell of a good book. Classics on Kindle, contemporary fiction on paper, works for me!
Where do you find time for all this and being Chair of South Islay Development group? [South Islay Development runs community projects and is raising some of the money toward the setup of a new community center for Port Ellen.]
Sometimes I swim and occasionally I sink. Time is a luxury but I really thrive on being busy. Have tried to slow down, but it doesn’t work for me.
And being a chairperson?
I don’t know if I am a good chairperson, but I really enjoy being one and the challenges it brings. We quietly try to make things happen.
When will we be able to buy Ardbeg Kildalton online and how much has it raised so far? [Kildalton, created by Dr. Bill Lumsden to aid the project, is currently available at the distillery only.]
No total yet. Plans for it to be available online later this year. Proud to be part of this project to raise funds to set up a community hub to benefit all in Port Ellen.
Is there anything you enjoy that Islay can’t offer? Do you crave retail therapy?
Not for clothes or shoes, but for food choice and big supermarkets! Love to go to Europe and wander the huge hypermarkets.
Seems reasonable. You’ve been at Ardbeg a while now. Of what are you most proud?
It has been a great privilege to watch a brand grow and flourish. Working alongside the team — past and present — who care deeply about the distillery.
Any unfulfilled ambitions for a) Ardbeg Visitor Centre (growing your own cafe produce?) and b) yourself?
To have the Old Kiln Café stand alone as a great eating place. To write a book; see my invention make me millions; watch my boys grow into confident, peaceful young men.
What would be your desert island dram? Only one, mind, and it doesn’t have to be an Ardbeg!
Foraging for food, would be incongruous but delightful to procure elegant, sophisticated Ardbeg Lord of the Isles. Could read the historical insert whilst sipping!